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roaming charges in New Zealand

I have been charged £38 for roaming texts made between 06.37 and 06.39 on 4/1/2020. my roaming data was turned off and I only sent text messages when I had a wifi link. I was in New Zealand at the time and cannot reconcile these charges with anything that I was doing.

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Re: roaming charges in New Zealand

I should point out that when I mentioned I made text messages on 4/1/2020 I meant WhatsApp messages when connected to the internet

 

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Re: roaming charges in New Zealand

Thanks for your post on our Community Forums silviaZ, and a very warm welcome to you!

 

Sorry to see you've been charged whilst using your phone in New Zealand

 

This is something we'll need to take a closer look into 

 

Please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David 

 

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