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BEF
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return unwanted iPhone

I have agreed with Virgin Mobile to return an unwanted phone and replaced with a different one. They sent me an email to say that I have already received a Print at Home option Label (as I still have all the original packaging) But This Print at Home option Label has never arrived.

How can I get back in touch with them? Everything they send me is a "No Reply" email. This return option is taking so long and I desperately need my phone. It would have been so easy, if I was able to simply reply to their email saying, No, I have not received this label.

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Martin_N
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Re: return unwanted iPhone

Hi BEF,

 

Thank you for your post. 

 

I'm very sorry to hear about the issue you're having with returning the iPhone. 

 

I have been able to locate your account and do wish to help with this. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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