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refund for overpayment

Tuning in

last month my payment for some reason was not taken out of my direct debit so I was given a late fee. This month, in order to not have the same problem again, I made an advanced payment early. However on the payment day money was still taken out of my direct debit which means I paid twice. Is there a way to get a refund?


Forum Team
Forum Team

Hi ehs81,

Thank you for reaching out to us in our community and welcome, sorry to hear you ended up paying your bill twice due to the Direct Debit coming out after you paid manually, if there is a Direct Debit set up the payment will always be taken that way whether or not a manual payment is made.

So I can help and arrange a refund, I will send you an invite into a private chat, once received please click on the purple envelope to accept.