A family friend used my Aklamio referral code last Saturday when he set up his account as a new customer and ordered the broadband and only sim bundle. Only 2 days later, I received an email saying that the reward of £75 had been declined by Virgin Media- my family friend informed me that he also received the same email.
There was no reason as to why both our rewards were declined by Virgin Media. He spent ages on Saturday on the phone to customer service setting up his account and using my referral code which Virgin Media staff took ages to process.
I called customer service today and was told that there was no trace of anything as such being recorded on my account despite having the confirmation and declination emails for the reward, not to mention the recorded phone conversations by my family friend.
It's not the first time I've been messed around by Virgin Media customer service who PRETEND to help but in fact cause further problems. I feel that my family friend and I have been mis-sold and misled. This is unacceptable. My family friend is already thinking to cancel his order and I certainly will not be renewing my contract.
