Menu
Reply
Keith24
  • 2
  • 0
  • 0
Joining in
293 Views
Message 1 of 5
Flag for a moderator

problems registering Account

I am Having problems registering online. When I register, it shows a security answer box but no security question to select from? Can someone please help?

0 Kudos
Reply
David_Bn
  • 4.93K
  • 226
  • 403
Forum Team
Forum Team
208 Views
Message 2 of 5
Flag for a moderator

Re: problems registering Account

Good Morning Keith24,

 

Thank for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues registering for the mobile self-care account. 

 

The security answer would be the memorable you would issue to members of staff when you call into the call centre or contact our team over messaging services

 

If you're still struggling with this, drop a response below and we'll seek to assist you further

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Iris123
  • 1
  • 0
  • 0
Joining in
204 Views
Message 3 of 5
Flag for a moderator

Re: problems registering Account

I’m having the same issue.

I have been with Virgin Mobile for many years and I have never set up a security question to my knowledge.

Thanks,

Iris

0 Kudos
Reply
Martin_N
  • 5.3K
  • 224
  • 302
Forum Team
Forum Team
172 Views
Message 4 of 5
Flag for a moderator

Re: problems registering Account

Thank yo for that information. I will private message you so we can look into this. 

 

^Martin

0 Kudos
Reply
sarahwilmer1970
  • 1
  • 0
  • 0
Joining in
166 Views
Message 5 of 5
Flag for a moderator

Re: problems registering Account

Same issue as others, this is a new registration of an old SIM previously unregistered. When I try to set it up it has a security question which is blank and won’t let me bypass this step. Any help? 

0 Kudos
Reply