so as a venerable customer over the last few months i had a lot of hassle from you guys switching me over to the essential broadband and it was a nightmare to deal with , followed by complaints and credit was given etc
So having credit on my account when it was finished you were supposed to go into my bank and start charging me. i have just logged into my account now to find out yesterday you didn't take payment and i have been given a late payment charge through no fault of my own, no bill , no txt or letter was sent to me about my bill and, so i'm not a mind reader when its due and conveniently i cant access any bills online past or current.
My package is only supposed to be £15.00 per months it's now sitting at just over £37.00 , you claim £15.20 wasn't paid last month yet my package is only £15 per month so who do you work that out and i was in credit on the account which was being used for my bills till it run out.
im getting no where and as a person with mental health issues and anxiety i need help with this and you are aware of me being a vulnerable customer
Also my mobile account with you which i asked to be closed that was only £8 per month and you have taken out £29 from my bank as well as you have issued me two bills this month one on 11th may for £29.15 which you have taken and another dated 21 may for £33.03 WHIHC INCLUDES THE £29.15 again AND YOU HAVE ALREADY TAKEN IT WHEN I WASNT TO BE CHARGED THE BUY OUT FEE.
Another issue when i was told on here by lee that i wasn't being charged for leaving. ALSO MY PACKAGE IS ONLY £8 PER MONTH!!
i have made no chargeable calls THIS IS AN ABSOLOUTE MESS PLEASE SORT OUT YOUR ISSUES.
I need help or i will need to report this to my bank and the ombudsman . The service i have had from you this year has been nothing but disgraceful there is always issues with my account causing me distress and i do not think you appreciate what that does to someone with mental illness and extreme anxiety and panic attacks.