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valdez
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payg refund timescale

despite not being given a date it appears that my PAYG has been ceased, when will the outstanding credit be returned to me ?

 

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Ashleigh_C
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Re: payg refund timescale

Hi there @valdez

 

Thank you so much for your post and I am so sorry to hear that you have been effected by this closure, we would have contacted you in advance to this happening. 

 

You can read more about the closure here. For the left over credit on our phone you can either use this up before the closure or you can request a refund online by registering your details with us via Your Account then calling us on 789.

 

Thank you.

Ash_C
Forum Team



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valdez
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Re: payg refund timescale

it appears that the phone was shut down because it had not been used

allegedly, but not factually, messages to that effect would have been sent

regardless of that Virgin Mobile has refused to return the outstanding balance 

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Ashleigh_C
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Re: payg refund timescale

I am so sorry to hear this @valdez!

 

Can I ask what reason was given for not being able to refund the credit? 

 

Thank you.

Ash_C
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valdez
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Re: payg refund timescale

apparently the credit is not visible as the phone has been deactivated

so it has been kept by Virgin Mobile 

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Ashleigh_C
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Re: payg refund timescale

I'm very sorry to hear that @valdez.

 

I'm going to send you a PM now so we can check the account for you and see what has happened. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

Ash_C
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nodrogd
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Re: payg refund timescale

Looks like you may have fallen foul of the 90 day rule in the PAYG Terms & Conditions.

You must make a chargeable outgoing call or text at least once every 90 days or the SIM is deactivated.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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