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Message 1 of 2
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password rest not recognising my details

I tried to log in to my mobile account online but I keep getting the error message that the email or password is wrong. I'm pretty sure it's not wrong but I clicked on the forgotten password link to reset my details. This page asks for my mobile phone number, surname and postcode, but when I enter them it says the information is wrong... I know my phone number and postcode and I haven't forgotten my name... but I can't get any further in resetting the account login details as VM contact us page is just a series of self help links with no option to contact them.

I just wanted to check if my phone was set up for use abroad as I recently found out I couldn't send a text to Switzerland from the UK and I'm going on holiday next week.

Does anyone have any suggestions as to how I can reset my login details?


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Message 2 of 2
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Re: password rest not recognising my details

Hello colintrundle,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your mobile account
I'd like to take a look into this for you and get this sorted before you go to Switzerland.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 


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