Please send a new sim for my mobile.I have received a letter explaining why my mobile is not working but no sim.I cannot get in touch with you online.My mobile is a pay as you go.
I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.
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Sorry to hear you haven't had the new sim yet
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great