Virgin Media Community

[JOHNMAN]

how to i get a replacement sim i cant ring or get throughj

[JitteryPinger]

You will have to ring unfortunately, could try doing this later on tonight or 8am tomorrow.

[JitteryPinger]

or try texting 07533016422 if you can?

[JOHNMAN]

hi can you send me a repcement sim please i cant get any help on the phone 

 post code [REMOVED]

 its an iphone 11 on a monthly contract 

 mobile sent back from repair shop saying i need a replacement sim 

 thanmlks 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[JOHNMAN]

sorry tried all that
its a joke to be honest should be able to order online
whats th poit of online acounts

[JitteryPinger]

Please don't post personal on this forum.

Staff on this forum don't generally have access to mobile accounts, why do you need a replacement sim exactly, if its working then a replacement isn't needed.

Is this so you can get 5G?

I need you to answer the questions above so I can help you, when did you get the sim and what color is it

[JOHNMAN]

its an iphone 11 not very old 

 was not working sent back they said mobile ok yopu need a replacement sim 

 but cant get through 

[JitteryPinger]

I understand the phones not very old but when did you get the sim if its purple then its 5G capable...

Can you search for a network manually and see if Vodafone or EE appears and report back.

[JitteryPinger]

Also check that your in a Virgin/Vodafone 5G area.... https://www.virginmedia.com/mobile/coverage-checker/5g-sales

[JOHNMAN]

Not sure what you are on about
It's a virgin mead a mobile contract
All I am for is help to get a new sim hats all