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janstan
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new 5g oomph sim

I have received a free 5g ompf sim when I upgraded my package can I  cancel my current sim which is with virgin mobile on a rolling contract and change the phone number to the original one or are there snags

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Alex_RM
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Re: new 5g oomph sim

Hi janstan,

 

Thanks for posting 🙂

 

We're not able to cancel accounts over the forums, however you can call the mobile team on 789/0345 600 0789 or you can text us on +44753 301 6422

 

Alex_Rm

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KGB1
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Re: new 5g oomph sim

Hi you cannot transfer your number between Virgin sims, the best way is to obtain a free pay as you go sim from another provider swap your number to that sim then once that is done transfer it to your new sim. you don't have to put money on the PAYG sim and it can all be done using the tool on Virgin Mobile site once you have the PAYG sim.

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