I have been a virgin mobile member for a very long time and have held numerous mobile contracts in the past.
I also still have a virginmedia contract too.
Today, I phoned up to upgrade as I have been out of contract for a fair few years but now feel i need a new phone. I chose a contract that included an ipad and airpods as well. retention department gave me the contract for a better price, credit check went through, never missed a payment- all good!
Lady on phone said to wait for email for signing contract so phone can be sent out- never had a problem with this before...until now. The only email i received is- 'as discussed this order has now been parked'
I phoned up and the guy on the phone said - there must be something wrong with security details and the backroom will look into it and call me tomorrow. This is not the CIA. they've already done a credit check and my details haven't changed!!
I said - no- the backroom can talk to me now. I spoke to his colleague who said the order was 'pending'. At first this satisfied me, but after reading a lot on this forum about 'parked contracts' I am now increasingly both concerned and disgusted. If virgin does not want to give me the phone etc....they should just tell me and I will take my business elsewhere.
