hi,
ive been a broadband + tv customer for a few years now. recently i negotiated a new contract with virgin, as part of the package offer i was given a virgin mobile sim card. im trying to log into the mobile account section but it does not recognise my details.
i then tried to register a new mobile account imputing the new phone number but it then asks for a password that i set up?
my new contract was negotiated via messaging service and was not asked for a password?
please help as its driving me nuts lool. oh and when i try ringing 0345 6000 789 as the help screen suggested that number just cuts out straight away 😞
cheers, ste.