Virgin Media Community

[jones-kerry5]

lost my security therefore i cant check my agreement which is annoying , also all the phone numbers to contact virgin media are not working either. also live chat is dead too. does anyone know how to get a new security key please so i can sign in?

[Zak_M]

Good morning @jones-kerry5 

Thank you for taking the time to post, I am sorry to hear that you have had some issues with getting your security key. 

As some time has passed since your post,  are you able to let me know if you still require assistance with getting this information? 

Kind regards,

Zak_M

[jones-kerry5]

yes still need assistance, cannot get through to customer services all phone numbers goes dead and live chat takes around 4hours to reply which is rubbish, thinking about moving networks as customer services is appalling with virgin. so yes need security key please.

[Alex_RM]

Hi kerry5,

I'm sorry to hear you've not been able to get help with this, can you confirm if the number you called was 0345 234 0753?

As this would take you through to the team you need.

Alex_Rm