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iPhone order PARKED !!!

I ordered the new iPhone 12 pro with AirPods about 2 weeks ago now and my order went through and my account opened.

I been waiting to get an email or call from the team. Still no news on the phone I checked my account to see my order parked. 

I thought maybe my credit check didn’t go through however after checking clear score virgin mobile made no credit check on me. 

I now want to cancel this order as the iPhone 12 pro max is now out at the same price. 
I have my account number and I want to cancel the order as I’m desperate for a phone ASAP!! 

thanks,

jess

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