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i was meant to be charged £33 but i was charged £206 instead... i need this refunded asap.

I didn’t think i’d have to worry about this. I need this to be resolved ASAP. I’m not sure why there aren’t any virgin supervisors or an option to manage bills when calling. I’m really disappointed.

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Re: i was meant to be charged £33 but i was charged £206 instead... i need this refunded asap.

Hi abdulk2011,

 

Thanks for your post and welcome to the community. 

 

I'm sorry you've received a higher bill than you were expecting and I can understand that you'd want to know what's happened. 

 

It looks like you've had a chat with our team since posting here, so I'm hoping this has all been explained and is now resolved?

 

If not, please let me know.

 

Thanks

 

Melissa 

 

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