I didn’t think i’d have to worry about this. I need this to be resolved ASAP. I’m not sure why there aren’t any virgin supervisors or an option to manage bills when calling. I’m really disappointed.
Thanks for your post and welcome to the community.
I'm sorry you've received a higher bill than you were expecting and I can understand that you'd want to know what's happened.
It looks like you've had a chat with our team since posting here, so I'm hoping this has all been explained and is now resolved?
If not, please let me know.