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Mary162020
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i need help to pay my bills for Last 3 months. im staying abroad now

i need help to pay my bills for Last 3 months. im staying abroad now

 

unable to login into my account again.

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Mary162020
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

customer support

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Mary162020
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i need help to pay my bills from abroad . log in stuck.

I need to pay bills for three months.

I could not login in into my account

need your support

Thanks

Mary

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Mary162020
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unable to login to pay bills, unable to send text as well

unable to send text as well because my number doesn't seems to work .

bills yet to be paid

im outside UK.

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Akua_A
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

Hi @Mary162020,

 

Welcome back to our forums.

 

Sorry to hear this issue has occurred again. What happens when you try to log in? Are you able to change your password?

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Mary162020
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

"Ajax error"

i get this only in ur web page. no  other logins show me this.

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Mary162020
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

last  time  I changed my password with the help of customer care /

it starts with C

but now this error "Ajax error "

coming up. i need to pay my bills and set my number right as i will be travelling soon,

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Corey_C
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

Thanks for your post and reaching out to the Community Forums, Mary162020,

 

Sorry to hear that you are having issues access your online account. This may be due to the account being in arrears. Unfortunately we cannot take payments in the forums. We can only only advice you to use our webchatting services to make payments: https://www.virginmedia.com/help/contact-us/billing-and-payment   Or calling us from overseas.

 

Thanks,

Corey C

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Mary162020
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

Thank you. can you provide me the link to chat. I would liek to chat with someone and pay the bills. As i could not see any chat options in the above link that you have sent me. I need to solve this issue. ..

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Akua_A
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Message 10 of 18
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Re: i need help to pay my bills for Last 3 months. im staying abroad now

Thanks for letting us know @Mary162020.

 

Please try the following link https://www.virginmedia.com/help/contact-us and let us know if you need any further help.

 

Thanks,

 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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