Virgin Media Community

[Mary162020]

i need help to pay my bills for Last 3 months. im staying abroad now

unable to login into my account again.

[Mary162020]

customer support

[Mary162020]

I need to pay bills for three months.

I could not login in into my account

need your support

Thanks

Mary

[Mary162020]

unable to send text as well because my number doesn't seems to work .

bills yet to be paid

im outside UK.

[Akua_A]

Hi @Mary162020,

Welcome back to our forums.

Sorry to hear this issue has occurred again. What happens when you try to log in? Are you able to change your password?

Thanks,

[Mary162020]

"Ajax error"

i get this only in ur web page. no  other logins show me this.

[Mary162020]

last  time  I changed my password with the help of customer care /

it starts with C

but now this error "Ajax error "

coming up. i need to pay my bills and set my number right as i will be travelling soon,

[Corey_C]

Thanks for your post and reaching out to the Community Forums, Mary162020,

Sorry to hear that you are having issues access your online account. This may be due to the account being in arrears. Unfortunately we cannot take payments in the forums. We can only only advice you to use our webchatting services to make payments: https://www.virginmedia.com/help/contact-us/billing-and-payment   Or calling us from overseas.

Thanks,

Corey C

[Mary162020]

Thank you. can you provide me the link to chat. I would liek to chat with someone and pay the bills. As i could not see any chat options in the above link that you have sent me. I need to solve this issue. ..

[Akua_A]

Thanks for letting us know @Mary162020.

Please try the following link https://www.virginmedia.com/help/contact-us and let us know if you need any further help.

Thanks,