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i lost my password for self care account for mobile

i lost my password for self care account for mobile post-paid .I'm in India now. How can i solve this and change to prepaid. my mobile is not on roaming. I don't receive SMS. Its going to take a while for me to return to UK. Please reply customer care.

 

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Re: i lost my password for self care account for mobile

HI Mary162020, 

Thanks for your post and welcome to our community. 

Very sorry you're having trouble accessing your online account and the roaming features abroad, this isn't what we like to hear. 

I can certainly help further from here by popping you a personal message and grabbing some details.

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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