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BarrieHicks
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how to change address on VAT invoice

I have recently changed address which has been successfully changed on my profile but when I log on and try and print off a VAT invoice it still has my old address on it. How do I get this changed please?

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BenMcr
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Message 2 of 13
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Re: how to change address on VAT invoice

Have you had a bill issued since you changed your address?
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BarrieHicks
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Message 3 of 13
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Re: how to change address on VAT invoice

Yes I have, and although the address on my profile is correct (i.e. my new address), when I click on 'view VAT bill' the old address is on the VAT invoice
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BenMcr
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Message 4 of 13
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Re: how to change address on VAT invoice

My understanding is that VAT address would be the same the one on the bills which should be the address on the account.

That's why I was asking if a bill had been produced since you updated the address in your account.

Which address does the normal bill show?
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BarrieHicks
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Message 5 of 13
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Re: how to change address on VAT invoice

The address shown on the bill is [removed]. The address that should be on there is [removed]. As i said earlier I have contacted Virgin and given them my new address, and my new address is in my profile but is different on the VAT invoice which I require to be correct for business purposes.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Megan_L
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Message 6 of 13
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Re: how to change address on VAT invoice

Hi BarrieHicks,

Thanks for using the forums to get this issue with your addresses and VAT invoice looked into, I am sorry if this is causing some inconvenience. Can I ask when you asked us to change this info? It could still be in the processing stage if you changed it quite recently.

Lets me know.

Thanks,

Megan_L

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BarrieHicks
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Message 7 of 13
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Re: how to change address on VAT invoice

Probably a couple of weeks ago
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Megan_L
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Message 8 of 13
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Re: how to change address on VAT invoice

Okay, thanks Barrie,

could you go onto your online account and check your online bills to see which address is showing for your VAT invoices please?

Thanks,

Megan_L

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BarrieHicks
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Message 9 of 13
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Re: how to change address on VAT invoice

I have logged into my account and the profile on the right of the screen shows my new (correct) address. When I click on 'view bill' and then click on 'tax invoice' the invoice has my old (incorrect) address
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BenMcr
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Message 10 of 13
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Re: how to change address on VAT invoice

What does the normal bill for the same bill date show? That's the 'Download bill (pdf)' link.
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