on 02-12-2021 16:18
We moved to USA in 2019 and I kept my mobile phone going in the belief I'd be back for visits - COVID-19 has stopped that! So I need to cancel the phone contract but I cannot get through on UK-based numbers listed on the website. Can somebody help me please? I have a small monthly single-phone contract that just auto-renews each month using DirectDebit to my UK bank account. Thanks guys!
Answered! Go to Answer
on 03-12-2021 16:59
Hi Graeme523,
Thank you for your post.
To speak with the Mobile team to cancel an account you would need to call +44 7953 967 967
^Martin
on 02-12-2021 16:23
Does +44 345 6000 789 work?
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on 03-12-2021 16:59
Hi Graeme523,
Thank you for your post.
To speak with the Mobile team to cancel an account you would need to call +44 7953 967 967
^Martin
on 03-12-2021 23:02
Thanks Martin. I'll try calling on Monday.
Graeme
on 08-12-2021 15:44
I have tried to call this number several times but I always get the message : "The number you entered is invalid, please check and try again" ..... any suggestions please?
I just want to cancel my account now that I'm living abroad!
Thank you.
on 08-12-2021 18:33
Hi, thanks for coming back to us.
Please send us a text on 07533016422 and we'll help further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 09-12-2021 22:22
Hi John,
Thanks for this - I now cannot find my old English phone with the Virgin mobile SIM card in it! It's been a couple of years while I've been waiting to get back to UK and use it and now I can't find it!
I'm so sorry - but I can text your number from my US-based mobile phone ..... will that work for you?
Apologies. A very senior moment!
Graeme
on 10-12-2021 09:00
Thank you for coming back to us @Graeme523.
Under normal circumstances we wouldn't be able to assist you further however these are mitigating circumstances.
I am going to pop you over a PM so that I can get some further information.
Kind regards,
Zak_M