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Graeme523
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how to cancel my mobile phone now I'm living in USA

We moved to USA in 2019 and I kept my mobile phone going in the belief I'd be back for visits - COVID-19 has stopped that!  So I need to cancel the phone contract but I cannot get through on UK-based numbers listed on the website.  Can somebody help me please?  I have a small monthly single-phone contract that just auto-renews each month using DirectDebit to my UK bank account.  Thanks guys!

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enlli
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Re: how to cancel my mobile phone now I'm living in USA

Does +44 345 6000 789 work?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Re: how to cancel my mobile phone now I'm living in USA

Hi Graeme523,

Thank you for your post. 

To speak with the Mobile team to cancel an account you would need to call +44 7953 967 967

^Martin

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Graeme523
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Re: how to cancel my mobile phone now I'm living in USA

Thanks Martin.  I'll try calling on Monday.

Graeme

 

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Graeme523
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Re: how to cancel my mobile phone now I'm living in USA

I have tried to call this number several times but I always get the message : "The number you entered is invalid, please check and try again" ..... any suggestions please?

I just want to cancel my account now that I'm living abroad!

Thank you.

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John_GS
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Re: how to cancel my mobile phone now I'm living in USA

Hi, thanks for coming back to us.

Please send us a text on 07533016422 and we'll help further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Graeme523
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Re: how to cancel my mobile phone now I'm living in USA

Hi John,

Thanks for this - I now cannot find my old English phone with the Virgin mobile SIM card in it!  It's been a couple of years while I've been waiting to get back to UK and use it and now I can't find it!

I'm so sorry - but I can text your number from my US-based mobile phone ..... will that work for you?

Apologies.  A very senior moment!

Graeme

 

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Zak_M
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Re: how to cancel my mobile phone now I'm living in USA

Thank you for coming back to us @Graeme523

 

Under normal circumstances we wouldn't be able to assist you further however these are mitigating circumstances. 

 

I am going to pop you over a PM so that I can get some further information. 

 

Kind regards,

Zak_M

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