Virgin Media Community

[Graemec73]

im having real difficulty changing password of virgin mobile acc,i cant even reset my account p/word,my email address is a talk21.com account 

[Lisa_CC]

Hi Graemec73, sorry to hear you're unable to reset your online mobile account. Can I ask what happens that stops you from resetting or the error message you see? Also have you previously been able to access your account before?

Thanks,

Lisa

[Graemec73]

Hi Lisa yes no problem,i cant remember my password,so when i got to try to reset this it doesnt let me go beyond the screen where it asks me to input my email address and tick the verification part,and yes the email is correct.,It doesnt state or highlight that i have made any mistakes it just wont let  me go past the screen

[Lisa_CC]

Thanks for popping back 🙂 I'll send you a Private Message so I can take a look at your online account access, please reply to it so I can help get you back into your account.

Thanks,

Lisa