Hi gadams1031,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
We're sorry to hear you've been having issues off the back of an unpaid bill. The team will be able to take payment from you over the phone. Give them a call on 789 / 0345 600 0789 with the name and address of the account. If you have the mobile number then that's even better.
Keep us posted on how the call goes.
Thanks,
