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sadlersteve
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customer service

Could someone help please

Unable to get hold of customer service, could you send a pac code 

tried 65075 does'nt work ☹️

Many thanks 

Steve Sadler

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Paul_DN
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Re: customer service

Hi sadlersteve,

 

Thanks for reaching out to us, sorry to hear you have been unable to get your PAC code, 

 

Text PAC followed by your date of birth in DD/MM/YYYY format to 65075 to receive a PAC Code from Virgin. By Phone: You can get a PAC Code by calling Virgin Mobile. To do this, call them on 789 using your Virgin handset. Alternatively, dial 0345 6000 789 from any other phone

 

Kind regards

 

Paul.

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sadlersteve
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Re: customer service

Hi Paul, already tried 65075 for the pac code 

You get an automated message and have to call 789 because I have more than one number on the account

tried 789 several times and impossible to speak to a human, caught in a loop 

The systems pants  

Reported issue to Ofcom

Many thanks 

Steve

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Zak_M
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Re: customer service

Good Morning, 

 

Thank you for coming back to us, 

 

Really sorry that you have had this experience with the call center team. There are some strict OFCOM regulations around us on the forum being able to provide you with the PAC code, so unfortunately we wouldn't be able to provide you with this from here.  

 

The best option would be to speak with a customer care representative over the phone, I appreciate that this is currently taking a little longer that expected. Please do bare with us whilst we answer you call. 

 

Kind Regards 

Zak_M 

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sadlersteve
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Re: customer service

Hi Zak

Been trying to get through for weeks, just get a recorded message saying call centers closed due to the corona virus

Many thanks

Steve

 

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Zoie_P
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Re: customer service

Hi Steve, I am sorry about this it is a call routing error and will route you to this message we are trying to fix this, but please keep trying 🙂
Thanks,

Zoie

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sadlersteve
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Re: customer service

Hi

Thanks for the prompt reply

Mmmm how much longer do I have to wait ?

Been getting the same message for months....

If I cancelled my direct debit, then I would soon get a response 

Many thanks

Steve

 

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Zoie_P
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Re: customer service

I am sorry Steve, what number are you using I have called our mobile team and have gotten through to a queue, I would advise you do not cancel your direct debit as this may restrict your service and affect your credit score and may not guarantee we will give you call you may be sent letters

Zoie

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sadlersteve
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Re: customer service

Dear Zoie

Sorry but I'm really quite stressed at the moment, I can see your only trying to help

Bless you

I've now mapped out a letter to virgins customer complaints 

Thanks for all your help

Take care

Steve S

 

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