on 11-01-2023 19:18
Hi,
I have lost my email containing my credit agreement number and security key, and am unable to log into my freestyle account to manage my contract.
Thanks
on 11-01-2023 19:41
Hi Cxlming,
Thank you for your post and welcome to the forums.
Okay, so for the credit agreement number - this is actually on the reference on the direct debit attached the the phone. If you have online banking or any statements if you can identify your DD amount and match that with the phone - the reference is 8 digits long, that would be your credit agreement number 🙂 Your security key is in one of the emails we sent out just after you ordered your phone - if you're able to search 'Security Key' in your emails, it should take you to it.
If you need further help with this - please let me know.
Cheers,
Ryan.
on 21-09-2023 20:05
Hi Ryan how do I get a security key
on 22-09-2023 08:05
Hey lianneboley85, thank you for reaching out and I am sorry to hear you've forgotten this.
It should give you an option to click forget and will email you a reminder / another way to login.
Please keep us updated on this. Cheers
Matt - Forum Team
New around here?
on 23-09-2023 09:42
I note you've PM'd my colleague in relation to this. Please wait until you are invited to PM by a staff member as unsolicited PM's are against the Forum house rules.
If you've not been emailed a reminder as per Matthew's advise, I will pop you a PM 📩 now to help further.
Thanks
on 23-09-2023 11:07
Thanks for your time via PM @lianneboley85
The requested details have been re-sent.
Please check your email and your spam folder, in case the emails end up there.
Let me know how you get on 😊