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credit agreement number

Just joined


I have lost my email containing my credit agreement number and security key, and am unable to log into my freestyle account to manage my contract.



Forum Team (Retired)
Forum Team (Retired)

Hi Cxlming, 


Thank you for your post and welcome to the forums. 


Okay, so for the credit agreement number - this is actually on the reference on the direct debit attached the the phone. If you have online banking or any statements if you can identify your DD amount and match that with the phone - the reference is 8 digits long, that would be your credit agreement number 🙂 Your security key is in one of the emails we sent out just after you ordered your phone - if you're able to search 'Security Key' in your emails, it should take you to it. 


If you need further help with this - please let me know. 




Hi Ryan how do I get a security key

Hey lianneboley85, thank you for reaching out and I am sorry to hear you've forgotten this.

It should give you an option to click forget and will email you a reminder / another way to login.

Please keep us updated on this. Cheers 

Matt - Forum Team

New around here?

Hi @lianneboley85 

I note you've PM'd my colleague in relation to this. Please wait until you are invited to PM by a staff member as unsolicited PM's are against the Forum house rules. 

If you've not been emailed a reminder as per Matthew's advise, I will pop you a PM 📩 now to help further. 


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Thanks for your time via PM @lianneboley85 

The requested details have been re-sent. 

Please check your email and your spam folder, in case the emails end up there.

Let me know how you get on 😊

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs