credit agreement login not working

[tantadobre]

I’ve been trying to login to my credit agreement thing to see if a payments gone through since i’ve recently gotten a letter saying i haven’t payed even though i have, and it’s not letting me login at all.

I know i’m putting in the correct details because i’ve copied and pasted them directly from the emails i’ve gotten before and they’ve worked before so why isn’t it working now?

[Travis_M]

Hi @tantadobre

Thanks for posting on our community forum and sorry to hear about the issue with your credit agreement login.

What error message do you get when attempting to log in? Are you able to try a different web browser?

Regards

[tantadobre]

I’ve tried it on different browsers but it always says “Sorry - there seems to be a problem. Please check the details you’ve entered and try again.”

[Matthew_ML]

Hey tantadobre, thank you for reaching out and confirming this.

Please can you clear cache for me or try log in via Incognito mode this should allow you to log in then.

Any issues please do reach back out. Thanks