Hello,
I had ordered a 30days rolling Simcard and but never activated.
However I contacted virgin after 10 days to cancel. The bot on WhatsApp said they did cancel my contract within my rights.
Yesterday virgin debited my bank account and suspended the sim😠
I contacted the agent but they could not get into my account to resolve this cancellation issue.
I spent 4 hours all together no vain.
I cancelled their direct debit today as the contract had been cancelled as far as I m concerned.
Anyone had similar issues please advise
Thank you