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sophiall
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close online account

Hi, please can customer services help me as I no longer have any mobile phone contracts, just 3 blanks where my mobiles used to be. I can't even see old bills anymore so I like to close the account.

Cheers

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theinternetguy
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Re: close online account

How have you left?
Have you cancelled the numbers (by requesting a STAC or by calling 150 or 789 and them doing it) or moved them to another provider (by requesting a PAC)?
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Sasha_W
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Re: close online account

Hi @sophiall

 

Welcome to the community forum page, very excited to have you on here. 

 

We wouldn't be able to close the account on here, but how did you cancel the accounts? Was it via the phone? Did you speak to our team? 

 

 

Thanks, 

Sasha 

Sasha - Forum Team


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sophiall
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Re: close online account

Hi Sasha

2 of the numbers were transferred to other providers. This was done via your website. Please advise which number I need to call to close the account down properly.

Cheers

Sophia

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Robert_P
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Re: close online account

Hello sophiall

 

Thanks for getting back to us, so just to recap:

 

  • You had 3 numbers
  • 2 have been transferred out to other providers

Are you looking to cancel the remaining number? If so, let m know and I can assist you with this.

 

Rob

 

 

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sophiall
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Re: close online account

Hi

There are now no numbers left on the account. The 3rd number went ages ago. So it's just an empty account, with no numbers attached. I just want to close it, please advise which number I should call to do so.

 

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Natalie_L
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Re: close online account

Thank you for your reply sophieall. 

 

If you give the team a call on 0345 600 0789, they will be able to ensure the account is closed down for you. 

 

Please let us know how you get on 🙂 

 

 

Nat