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buttfloss
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close broadband account from abroad online!!!!

HELP!

Due to Covid, I had to move from the UK in a rush and unexpectedly.

I vacated my flat on 30 May. I thought it would be easy to close my broadband account online (oh, so naive). 

Well, I have spent over 2 months now, on and off, searching for answers on HOW TO CLOSE my account online from abroad. I keep getting billed. There seems to be no way to do this online. All the links create an infinite loop on non-helpful links and it is enough to drive one mad. Why can't I send Virgin an email to close it? How do you contact Virgin if you are no longer using their services and are no longer in the country?

Especially since I do not wish to make a call from Nprth America and put on hold indefinitely just to close an account. Or is there a free number one can call to do this? 

Thanks for any help

 

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Anonymous
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Re: close broadband account from abroad online!!!!

you have 2 ways as stated in your contract. you can cancel by phone or by post.

you can't cancel online or by email
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