can't login to mobile app

[waihoc]

I just activated my new sim with virgin  1 day ago, and that was fine on first day. 

I brought my old no. with me, when the no. switched on the next day, I can't login to the mobile app, it shown like the attached pics, but I try to login again for many times still can't fix. But if I goto to website to login my avcount is working, just the app doesn't. 

I had already try to re-installed the app, reboot my phone, still nothing change. 

hope someone can help me about this🙏

Many thanks! 

[Travis_M]

Hi @waihoc

Thanks for posting on our community forum

Sorry to hear about your issue, it can take a few days for our systems to synchronise as to which you should be able to log in via the app over the next few days.

Regards

[waihoc]

thanks for answering 🙏

[Travis_M]

Hi @waihoc

Thank you for your reply

If you're still unable to access the account within the next few days please do be sure to update us although this should be sorted for you by then 🙂

Regards