Hi benvdb,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you're having this issue. It can be down to a number of reasons so lets see if we can narrow things down for you. Can you please let us know the following?:
- Are you able to receive calls?
- Are you able to use mobile data or send texts?
- Do you have any call barring active or a spend cap in place?
- When trying your SIM in another handset, does this change things?
Pop back and let us know so we can help further.
Many thanks,