Can someone help, I'm getting nowhere with Virgin mobile customer service. (a complete joke) I have called to ask why I'm being billed for a contact that was returned within the 14 days, I have an email from VM stating that they have received everything back safe and sound, but all this person can say is you still have a contract... please help!
Thanks for popping along to our Community; I am so sorry to understand that you're having issues with a bill after you have returned the device and SIM. Did you call to cancel within the 14 day notice period?
I can see you have a few accounts with us so in order to assist you with the correct one, I'll pop you a Private Message so we can get the correct information from you and pass security. Please look out for a Purple Envelope and pop me a reply when you can.