Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Just joined
410 Views
Message 1 of 6
Flag for a moderator

You have my date of birth wrong

Hi

You have my date of birth incorrect in my personal details and I cannot change it.

As a 50 year old parental controls are unnecessary

How can I change my personal details that you have wrong?

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Just joined
430 Views
Message 2 of 6
Flag for a moderator

Limited service as Virgin have my date of birth wrong.

My First post disappeared so I'll try again...

Virgin has my date of birth wrong, limiting my service, and now telling me I have to send proof of my age because they messed up.

By the time this is resolved it could possibly be 10 working days.

Why are we not able to change our own details online?

0 Kudos
Reply
Highlighted
  • 5.72K
  • 800
  • 1.63K
Hero
424 Views
Message 3 of 6
Flag for a moderator

Re: Limited service as Virgin have my date of birth wrong.

If you log into the online account for the SIM, goto "Manage My Services", you can turn Parental Control off - restart phone after changing the setting.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
Highlighted
  • 2.79K
  • 116
  • 155
Forum Team
Forum Team
395 Views
Message 4 of 6
Flag for a moderator

Re: You have my date of birth wrong

Hi NHBEY50, thanks for contacting us and welcome to the forums. Can you confirm if this is regarding a Mobile or Media account? Was this inputted incorrectly when the services were taken? Chris 

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Just joined
419 Views
Message 5 of 6
Flag for a moderator

Re: Limited service as Virgin have my date of birth wrong.

Thanks but because "they" have my date of birth incorrect on my account I cannot change it!
0 Kudos
Reply
Highlighted
  • 5.72K
  • 800
  • 1.63K
Hero
403 Views
Message 6 of 6
Flag for a moderator

Re: Limited service as Virgin have my date of birth wrong.

Does seem strange, if the date is below of 18 years old - but you need to be at least 18 to hold the account 😂

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply