Showing results for 
Search instead for 
Did you mean: 

Yodel returned to sender

Tuning in

I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I would like to know if i can rearrange delivery or cancel the order. Thanks in advance 


Forum Team
Forum Team

Hi there Bradley2,

Thanks for your post and welcome to the community.

Can I ask on this topic, was the handset sent for delivery at any point?

Also when was the order placed?

Let us know,


I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. 

Forum Team (Retired)
Forum Team (Retired)

Hi @Bradley2,

Thank you for coming back to us about this ongoing issue and for providing further information.

Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always said that it's being returned to sender?

Please let us know so we can help further.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Bradley2_0-1666814423536.png  I haven't heard from anyone since i got the email telling me the order was on the way, I think it originally said it was on the way before today

No worries, thanks for the response there.

So we can investigate further I've dropped you a PM.

The message will appear within the purple envelope icon.