Yodel returned to sender

[Bradley2]

I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I would like to know if i can rearrange delivery or cancel the order. Thanks in advance 

[Kain_W]

Hi there Bradley2,

Thanks for your post and welcome to the community.

Can I ask on this topic, was the handset sent for delivery at any point?

Also when was the order placed?

Let us know,

[Bradley2]

I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. 

[Paulina_Z]

Hi @Bradley2,

Thank you for coming back to us about this ongoing issue and for providing further information.

Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always said that it's being returned to sender?

Please let us know so we can help further.

Thank you.

[Bradley2]

  I haven't heard from anyone since i got the email telling me the order was on the way, I think it originally said it was on the way before today

[Kain_W]

No worries, thanks for the response there.

So we can investigate further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,