Hi
I’ve been contacting Virgin Mobile regarding missed payments on my credit file for the past 3 months. Every time I spoke to them they said I did not owe anything and that the team at credit amendments would get back to me and resolve it. All I got from 3 emails was a letter asking me to ring the customer service line.
Yesterday however, as we were due to re-mortgage, I noticed a default had been placed against me for £14, stopping the re-mortgage.
I finally got through to another team who assured me that it will be removed, I had to pay £8, and was told a manager would contact me via email to show a cleared balance and a statement outlining what was promised to send to credit amendments.
I’ve had no such email, it’s incredibly stressful, I was supposed to re-mortgage yesterday, that can’t be done now until this is taken off. I have zero faith that anyone will follow through with there promises.
I have a voice note of the ladies promises and the amount taken from my bank account.
The story is a lot longer than that, but I’ve tried to simplify it as much as possible.
