Wrong email

[osouth66]

Hi I recently applied for a contract phone however i accidentally put in an email that I don’t have access too how can I change my email so I can verify my account and see my credit check.

[Paulina_Z]

Hi @osouth66,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've accidentally signed up with an incorrect email when putting in your Mobile order. 

In order to have this corrected and to ensure that your credit check comes back okay, please give our mobile team a call directly on 0345 600 0789 where our team will be bale to assist you further.

Please keep us updated on how you get on and if you need any further assistance going forward. 

Thank you.

[osouth66 · Accepted solution]

Hi I tried the number it didn’t help me I just want to be able to change my email address so I can receive updates about my contract.

thanks, Ollie. 

[Travis_M]

Hi @osouth66

Thanks for your reply

We would need you to speak to our Mobile Care team on the above number to have this rectified, what exactly was advised by the team when you called in?

Regards

[osouth66]

I was just on call with a robot and i couldn’t see any options to enquire about what I needed.

[Ashleigh_C]

I'm sorry to hear that @osouth66, when you call if you select option 1 to discuss your account with us then it will connect you to the team. 

You  will then be asked some further questions when given a list of issues you can select either 3 for help with your contract or 5 for 'anything else'.

Thank you.