Showing results for 
Search instead for 
Did you mean: 

Where is my order ?

Joining in

Hello I ordered a phone package today on next day delivery - heard nothing back and have no delivery number ? Just an email to say the checks would be verified ? ,I am with virgin business but as the contract ended when I asked for the PAK number yesterday  (never arrived) and now the phone has no service today , really disappointed in this service so far, this is my work and how I work, all the payments go to this phone which I now cannot use? What can I do ? I cannot phone as my current phone now has no service and no live chat is available ??



Very Insightful Person
Very Insightful Person

This is the consumer side of things. Most likely you will have to contact Virgin Business direct

If you are moving Virgin to Virgin you don't need a PAC. That's for changing network supplier's 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hey @FayeMosquera,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your order. Are you transferring from Virgin Media business to Virgin Media consumer or are you staying with Virgin Media business and having trouble receiving your order information?



Changed over from business to regular, had to close the business accounts as they had finished and open new ones, but the new ones are saying they need checks but been asked for no additional information ?

this has never happened before 

Hi @FayeMosquera

Have you received any contract or agreement to sign and send back to us? 

What does the status say on your new order?


Here to help 🙂
Virgin Media Forums Agent