Virgin Media Community

[Pabl089]

I've recently joined and had my virgin media service installed last week. It's the ultimate oomph bundle with the unlimited SIM.

I can see the sim in my media contract page although I can't see any further information.

I did add my port information on sign up that doesn't look too have been used. 

Should the sim be in the post? I don't know any information (number etc) and can't manage it from my mobile account as it's not linked. I'm also not using this SIM with this account.

Any help?

Thanks

[Jodi_S · Accepted solution]

Hi Pabl089,

Welcome to our community and thanks for posting. We will certainly take a look in to this for you and find our what has happened to your sim card.

I will pop you over a private message to take some details so we can look in to this issue further for you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Pabl089,

Just a quick message to ask if you can get the account holder to create a thread of their own? We can then ask alternative security questions and get this issue resolved.

Kind regards Jodi.