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Silverfox0303
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Where is my Oomph SIM Card

I signed up for a new Oomph virginmedia package, over three weeks ago, and was told all about the features, including the SIM Card that was included in the package.

 

To date I have not received a SIM Card but have been charged for the service within the package.

Live Chat could not help saying I had to call.

When calling, left on hold / in queue for over 45 minutes before I had to cancel the call.

Can someone at Virgin media please help !!!!!!

 

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Serena_C
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Re: Where is my Oomph SIM Card

Hi @Silverfox0303

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the SIM that you have not received as part of your Oomph! bundle. I'm sorry to hear you haven't got your SIM yet. I would like to take a look further into this for you, I shall send you a private message now to obtain the details required.

 

Please look out for the purple envelope in the top right corner and get back to me when you can!

 

Kind regards,

Serena

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