Ok so following the advice given i call the offshore call centre.
First advisor stated the reason I see THREE different prices for the exact same UNLIMITED packages is discounts, loyalty discounts and as such i should go for the cheapest one. My reply to this was shouldnt the site only show me deals I AM entitled to as a LOYAL customer and as such not mistakenly click on the most expenseive?? This he couldnt answer
Second advisor stated they could only see offers their end of 25 quid and 28 quid and NO 36 quid plan at all.
When asked about trade in code he again had no answer for this but would raise a complaint and provided me with a complaint reference.
When i asked about the Disney+ and Buds Pro promotion I CAN SEE in myvirginmediaapp he stated they could not see this offer anywhere but would add this to my complaint. He did say that i should cancel my current order and re order through the app to get the Buds Pro/Disney+ offer but again I CANNOT do this as my current order does not come in to force until 12th April, three days away, and your website PREVENTS any further orders or changes whilst in pending order stage.. To resolve ANY complaint can take up to eight (8) weeks which would be well after my cooling off period and as such I would be stuck, he sympathised but stated he could do nothing about this other tan to suggest i report t to OFCOM.
So left hand, right hand, poor customer service, poor website, an app that obviously doesnt reflect the website (dont get me started on the CONNECT app which doesnt support HUb4 or 5, lies told by various different advisors from the start of the upgrade to today.
Resolve this for me please.