Virgin Media Community

[Hailey01]

Same issue as everyone else is complaining about when registering an account it will not let me save my password even though I have followed all the requirements and says that it is a strong password think after 3 yrs this would be fixed, very frustrating and a waste of time

[Littlesue73]

So this happened to me and a lot of others and another poster said to try this

use only 8 Characters

1st character being a letter

at least 2 letters uppercase

and 1 number only.

this worked for me.

I hope you get it to work too

[Serena_C]

Hi @Hailey01

Welcome to our Community Help Forum 🙂

Thanks for making your first post regarding registering for My Virgin Media, I'm sorry to hear that your password is not being accepted. Have you tried clearing your cache and deleting your cookies then trying again?

Have you also tried accessing the My Virgin Media website to sign up via a different web browser?

Kind regards,

Serena