Websafe / Childsafe switched on, mobile used for tethering to internet. I didn't activate it.
I have a problem which is preventing me from accessing my normal adult level services. I have enjoyed uninterrupted service until this evening, when, while trying to download something, I received a massive warning saying that my "#childsafe settings have blocked access to this website".
Now, this is a mystery. I'm nearly 50, I have no children in the house or attached to my account, and I did not activate this service. I called Virgin Mobile customer care on 789, and they said "of course, sorry about that, we'll switch it off for you, it's because we've migrated to O2's towers and this has switched on automatically".
No problem I thought, I'll leave it at that and see what happens. Well, it's still not switched off, and I still cannot access the service I *choose* to visit as an adult, without getting this whacking great warning which makes me feel like I'm either a kid, or some sort of perv.
If there's anyone on here who knows how to deal with this, please let me know. For the record, my parental controls are switched off for my Virgin Mobile Account, I've checked that in the app, and I'm not a Virgin Media customer for any other services, so I can't log into "My Virgin Media" on the web, to check there, as I don't have a VM account number and area ref.
Welcome back to our community forums and sorry to hear you are having an issue with websafe.
We can understand the inconvenience caused. Just to confirm, how long has this been ongoing for? Have you also checked the websafe setting for your internet provider? Also, does this issue occur only on your mobile device or other devices?
Re: Websafe / Childsafe switched on, mobile used for tethering to internet. I didn't activate it.
No, they're not the changes I'm making. I'm not a Virgin media customer, only Virgin mobile, and I can't access the websafe settings unless I set up an account with Virgin media, which I can't do, because it needs my Virgin media account number and area ref, and I don't have one!