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Waiting for security call

Joining in

Hi, I ordered a phone online Monday morning and am still waiting for a call so they can send my phone...they tried Wednesday but I was driving so didn't pick up. A message was left to say they will call between 3 and 5 the next day... nothing. Can't get hold of anyone who can help. Just get told to wait. Is this the way virgin works? Not a great start.


Forum Team
Forum Team

Thanks for your post on our Community Forums @Jo1011, and a very warm welcome to you!

Sorry to hear that we've been able to follow up on the original call back.

Check out the purple envelope in the top right hand corner, and I'll do all I can to see if I can shed any further light on this one for you.

Kindest regards,