We recently changed to the volt package. As part of this we had to change the virgin sim to an o2 sim. We managed to do this and port the virgin mobile number. This mobile is working fine.
Our challenge is that one of our other virgin mobiles in our household, when we try to ring the o2 mobile just beeps a few times and the call is terminated. Our other virgin mobile and Vodafone mobile can ring the o2 mobile fine….
We have telephoned virgin and done all the things advised (reset the settings, updated software, cleared cache, make sure its not blocked etc…) none of this has worked.
So, the o2 mobile my daughter has, the virgin mobile that does not ring the o2 mobile is my wife’s, so now my wife cannot ring my daughter….. any ideas where the error is or how can Virgin fix this problem…?