Virgin Media Community

[Chubby]

I’m locked out of my voicemail abroad. I’m not having any luck with the 7890 number or other pins I use.

Tried logging into account but cant see the option and cant see a help number to call .

How can I reset my PIN please?

[MOD EDIT: Subject title changed for clarity]

[Jodi_S]

Hi Chubby,

A warm welcome and thanks for posting on our community forums. We appreciate you trying to reset your voicemail pin with the standard 7890, if this is not working, we can reset your pin for here for you. 

I will pop you over a private message to take some details and get this changed. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Chubby,

Just a quick message to say I have now reset you voicemail pin for you.

Please follow the instructions below.

You will receive your new PIN by SMS. You will need to reset this after receiving the SMS, by calling your voicemail. The following points are guidelines for setting up a new PIN:
.Not be purely repetitive,eg.7777
.Not sequenced up or down,eg.1234,4321
.The PIN cannot be a significant part of the Mobile number
.Virgin Mobile default PIN(7890) will not be allowed as a sequence
.New PIN's must be different from the previous PIN.

Kind regards Jodi.