Virgin Media Community

[Silkykat1]

Hi, I'm currently in Italy and received voicemail, when I tried to listen to it I was asked for PIN which I've never set up, I tried the advice on website that said put in any PIN and I would get option to change it but I just got locked out instead, could anyone advise me of what I can do please... Thanks, Kathy

[Akua_A · Accepted solution]

Hi @Silkykat1,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your Voicemail pin. We can understand the inconvenience caused and we want to best help. As you have already tried the following https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail , I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

Glad to hear we were able to help with this @Silkykat1

Please do not hesitate to contact us if you need any further help.

Thanks,