Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
2,324 Views
Message 21 of 62
Flag for a moderator

Re: Voicemail Icon on screen

I have had the same problem for weeks.

I phoned the call centre in the Philippines and they had no idea what I was talking about. I asked them to re-set my voicemail profile (per the above), at which point she told me she had deleted my voicemail and I would have to re-create it.

I called my voicemail and it was still working, so I am not convinced that she did anything to actually resolve this, but I will find out as soon as I next go on the tube.

Disappointing service once again from the call centre.

0 Kudos
Reply
Highlighted
  • 33
  • 1
  • 3
On our wavelength
2,218 Views
Message 22 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi

I have the same problem as everyone else. The voicemail icon won't go away and I have deleted all the messages

Is there a fix for this ?

thanks

Mike

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
2,201 Views
Message 23 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Virgin staff on here fixed this for me. 

They need to reset your mailbox. 

Mine is fine again thanks for your help. Guys and Gals. 

0 Kudos
Reply
Highlighted
  • 9
  • 0
  • 0
Joining in
2,197 Views
Message 24 of 62
Flag for a moderator

Re: Voicemail Icon on screen

How can I get mine reset?

 

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
2,167 Views
Message 25 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Mine is now also doing this after joining virgin a few weeks ago. Samsung s9 plus. 

Can my voicemail be reset please? 

0 Kudos
Reply
Highlighted
  • 9.7K
  • 326
  • 652
Forum Team (Retired)
Forum Team (Retired)
2,159 Views
Message 26 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi mikez,

Thanks for getting in touch via the Community Forum. Sorry to hear that you're having a problem with your Voicemail icon not clearing. 

I'll need to take a few more details from you so I can get your mailbox reset to see if this fixes the problem, so I will send you a private message requesting more information. Just click on the envelope icon at the top of this page.


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
Highlighted
  • 9.7K
  • 326
  • 652
Forum Team (Retired)
Forum Team (Retired)
2,159 Views
Message 27 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi thoughtmatters,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your voicemail icon not clearing.

I will send you a private message requesting more information so that I can assist with this issue--more than likely, I'll need to reset your mailbox. Just click on the envelope icon at the top of this page.


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
Highlighted
  • 9.7K
  • 326
  • 652
Forum Team (Retired)
Forum Team (Retired)
2,156 Views
Message 28 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi Coggersxxx,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are having a problem with your voicemail icon not clearing. 

I'll need to take a few more details from you in order to check into this for you. Usually, resetting the mailbox fixes this issue so I'll send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.

 


Running out of data? Check out our top Mobile data tips


Highlighted
  • 4
  • 0
  • 0
Joining in
2,134 Views
Message 29 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi Terri

could you also help reset my voicemail? 

Two further calls to the call centre and they still haven't resolved it

Thanks

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
2,120 Views
Message 30 of 62
Flag for a moderator

Re: Voicemail Icon on screen

Hi Terri

 

I'm having the same issue, is it possible to send me a PM and  assist in this matter?

 

Thanks

0 Kudos
Reply