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Message 51 of 64
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Re: Voicemail Icon on screen

Hi All,

I have sent details of this issue to our technicians, who are investigating this. We have not been given an estimated resolution date at this time, but will update this thread when we receive an update.

Sorry for the inconvenience this causes.


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Message 52 of 64
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Re: Voicemail Icon on screen

For any future updates, please see this thread: Voicemail Icon Not Clearing


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Message 53 of 64
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Re: Voicemail Icon on screen

I have also been having this problem - the icon doesn't always show but phone keeps beeping to tell me I have a voicemail. Can someone reset this for me?

Thanks

Joan

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Message 54 of 64
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Re: Voicemail Icon on screen

VOICE MAIL 

This is really annoying, every time  i touch my phone i get this icon notif and slide it away every time.

These posts are OLD and its still the same.

i have no voice mails never even had a voice mail.

i do not want one of your amazing solutions of reseting the phone lol sounds like a Hub 3 solution(single core rubbish)

Why dont virgin turn off the voicemail on our phones ??????????????? 

 

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Message 55 of 64
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Re: Voicemail Icon on screen

Hi hadenough, 

 

Thank you for getting in touch via the Community.

 

I am sorry to hear you are getting notifications for the Voicemail service.  

I would like to take a look at the settings for Voicemail from our side if that's okay?

 

I am going to pop you over a private message to grab some details. This will appear in the purple envelope on the top right of the page.

 

Thanks,

Nat
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Message 56 of 64
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Re: Voicemail Icon on screen

I always turn Voice Mail off, if someone really wants me they'll call back.  I haven't used it since the days of 1-2-1.  

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Message 57 of 64
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Re: Voicemail Icon on screen

Hi there- can you delete a voicemail message for me please that simply won't go away? I had an automated text to say the system would delete it and one week later the icon is still there.

If someone can DM I will give you the account number.

Thanks.

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Message 58 of 64
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Re: Voicemail Icon on screen

Thank you for the post Mulldog.

 

We're no longer able to delete voicemails from your SIM or handset for security reasons. 

 

If you're having trouble let us know the make of your handset and we'll see what we can assist with.

 

Thank you, Emily.

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Message 59 of 64
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Re: Voicemail Icon on screen

Hi Emily- it's a Samsung Galaxy A3- bought from yourselves.

I had a text from VM on 19/05/20 which reads " A voicemail message from 44 xxxxxxxxx was left for you at 12.31 on 17/05/20. Please call 222 to listen to it before it is automatically deleted".

I've listened to it last week and then it wouldn't delete.

Can you help?
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Message 60 of 64
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Re: Voicemail Icon on screen

If you call 222 at the moment is it still there to listen to can we please confirm?

 

I've also found this community post from the Samsung forum page, are you able to go through any suggestions on this and let us know how this goes?

 

Thank you, Emily.

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