Virgin Media Community

[HelenG15]

I realise there have been some earlier posts about this but I have tried everything and still I have a permanent voicemail icon with a message saying new voicemail.

There is no new voicemail.  I have tried turning off notifications but it remains on screen.

I have listened to and deleted all voicemails.

I have an Android phone and it all worked fine for 6 weeks after joining Virgin mobile - I was over 15 years with O2 and never had this issue! (same mobile number!) so it is obviously a Virgin problem.

If anyone has any suggestions I am more than happy to try.

[Rich_B]

Hi HelenG15,

Welcome to the community and thanks for posting.

Is it still happening? 

What make and model of handset do you have?

Thanks

[HelenG15]

Yes it is still there - very annoying.  Have a Samsung S7 - bought from Virgin with a Virgin contract.  Worked fine for a short while but then got a message, listened to it, deleted it and the icon stayed on the front screen.  Tried clearing the notifications but it just stays!

thanks

Helen

[Rich_B]

Hi Helen,

This may sound like an obvious question, but have you restarted the handset?

There are some things I can try this end but wanted to make sure first.

[HelenG15]

Yes, I tried restarting and completely rebooting the phone.  I tried to go through voicemail and went through all the menus to find one that might let me reset the notifications.  I even turned off notifications on the phone but it stubbornly refused to go away.

However, today I had another voicemail, listened to it and then deleted it and lo, the icon has now gone and it says Virgin in the place where the icon was.

So, thank you for trying to help but it looks like it has reset itself.

Helen

[Rich_B · Accepted solution]

Hi Helen,

I did reset the Voicemail Profile this end at 17:16. So if you had the voicemail after this time then it looks like what I did fixed it. Either way I'm really pleased it's now dissappeared and hope it doesn't come back.

Thanks

[emz32321]

Hi, 

I am also receiving this issue. I have a Samsung S7 Edge and have listened to my voicemail, but I see have a notification that won't go.

Please can you reset this for me?

Thanks

[Alek777]

Hi, any chance you can reset my Voicemail Profile? I've got the same problem. its ############ phone number. Thanks a lot.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[janni_b]

I have same problem.  Moto G(4)

Icon appears in notifications but when I listen.  No new voicemail. Very annoying.

[Terri_P]

Hi All,

Welcome to the Community Forum and thanks for your posts. I'm sorry to hear that you are all having a problem with your voicemail icon remaining on your screen when you've not received new messages.

Please try this first and let me know if it fixes the problem for you:

Call your own mobile number from a different mobile or landline and leave a voicemail. Next, log into your voicemail inbox and delete the message and this should remove the icon.

Kind Regards,

Terri

Virgin Media Forum Team