Virgin Media Community

[Donna1412]

Please help activate my sim. I've revived no text. I have signal bars. But unable to send text or make call. Tells me I'm. Not registered with the network. Emergency calls only. I've restarted multiple times. I've tried in 3 other phones. Nothing. Please activate this for me

[MOD EDIT: Post split to create own thread]

[Donna1412 · Accepted solution]

I can't contact 789 and unable to text Please help

[Jodi_S]

Hi Donna1412,

A warm welcome and thanks for posting on our community forums. Sorry to hear you too are having issues activating your new Mobile sim card.

We appreciate you trying the sim in another handset and restarting the phone. (All to no avail).

I will certainly take a look at your account for you and find out why your unable to use your sim card.

I will pop you over a private message to take some details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi.