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Sjmwych
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Virgin mobile account

Trying to login to my mobile account -didn’t recognise email/password so tried to reset but says there’s a problem with my email address. So tried forgotten everything link - entered phone number, surname and postcode and apparently I don’t exist??

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Emma_C
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Re: Virgin mobile account

Hi Sjmwych, 

Sorry you're having issues accessing your online account, this ins't good. 

I know you've tried the above so can I ask when was the last time you accessed the online account?

Have you tried registering for one instead and seeing if that works? 

 

Let us know 🙂 

Emma_C - Forum Team
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